Contact us

At Ace Pokies, we understand the importance of effective customer support and communication. Our goal is to provide you with a seamless gaming experience while ensuring that any issues or concerns are addressed promptly.

Live Chat Support

We offer live chat support 24/7, allowing you to reach out to our dedicated team whenever you need assistance. Simply click on the "Live Chat" button at the bottom right corner of your screen and one of our friendly customer support representatives will be with you shortly.

• Response time: We strive to respond to all live chat requests within minutes during peak hours.
• Multilingual support: Our live chat agents are fluent in English, ensuring that you receive assistance in a language you understand.

Email Support

If your issue is not urgent or requires more detailed information, please feel free to contact us via email. We will respond to your query within a few hours during business hours.

• Response time: Our email team works diligently to ensure that you receive assistance in a timely manner.
• Multilingual support: While our primary language is English, we may be able to assist with other languages upon request.

Help-Centre Access

Our comprehensive help-centre contains detailed information on various topics, including game rules, bonus terms, and technical requirements. You can access the help-centre from the top navigation menu.

• FAQ section: Our frequently asked questions (FAQ) page covers a wide range of common queries.
• Knowledge base: Browse through our knowledge base for in-depth articles and guides.

Verification or Account-Help Support

If you require assistance with account-related issues, such as verification, deposits, or withdrawals, please contact us via live chat or email. Our support team will guide you through the process step-by-step.

• Responsible gambling assistance: We also offer resources to help players who may need to take a break from gaming due to responsible gambling concerns.

Technical Support

For technical issues related to game glitches, software compatibility, or hardware requirements, please visit our help-centre for troubleshooting guides. If you still require assistance, contact us via live chat or email and we will do our best to resolve the issue.

• Device compatibility: Our games are optimized for both desktop and mobile devices.
• Browser support: Ensure that your browser meets the minimum system requirements for an optimal gaming experience.

General Support Workflow

When contacting us for support, please provide as much information as possible about the issue you're experiencing. This will enable our team to resolve the problem more efficiently.

• Preferred contact methods: Choose either live chat or email depending on the urgency and nature of your query.
• Communication response expectations: We strive to respond within a reasonable timeframe while providing clear guidance and solutions.

Self-Service Help Options

Our help-centre is designed to be user-friendly, allowing you to quickly find answers to common questions. If you still require assistance, don't hesitate to reach out to our support team for personalized help.

• Search function: Use the search bar on the top navigation menu to find specific topics or keywords.
• Category browsing: Browse through various categories to access detailed articles and guides.

Contact Us

We value your feedback and suggestions. If you have any concerns, queries, or ideas, please feel free to contact us via live chat, email, or our help-centre.